The customer has a period of 14 days to cancel the contract free of charge without giving reasons. This in accordance with articles VI 47-52 of the Code of Economic (Belgian) Law.
The ordered goods can be returned to Webtegel within fourteen calendar days. The goods must be returned in the original packaging together with the return form. The customer is either paid back in return or receives a voucher.
Return shipments must be requested via firstname.lastname@example.org or email@example.com, which will be processed as quickly as possible. The seller provides the transport for return shipments, an exact date is communicated via e-mail.
The withdrawal form can be downloaded on this page.
Return shipments are always at the expense of the customer. Reimbursement to the customer will take place as soon as the return has been received and checked, but no later than 14 calendar days (except if the return has not yet been received).
If the customer wishes to return the goods, this must be done in the original packaging, undamaged and this plastic wrapped packaging around the boxes, so that it can be easily retrieved by external transport.
If you have further questions about this, you can always contact the customer service via firstname.lastname@example.org of email@example.com.