Terms and Conditions

1. General

These sales conditions govern the use of www.webtegel.nl and www.webtegel.be and apply every time a quote or order is requested via the contact form on the website or via info@webtegel.nl or info@webtegel.be.

www.webtegel.nl and www.webtegel.be are created on behalf of and are managed by the seller. Users may view and print the information on the site free of charge for personal purposes, but not for commercial purposes.

Anyone who places an order after receiving the requested quote via the contact form, info@webtegel.nl or info@webtegel.be (hereafter referred to as 'the customer'), confirms that he / she is capable of being commercially competent.

A confirmed offer for ordering via info@webtegel.nl or info@webtegel.be implies a payment obligation.

Who orders, declares to know and accept the general terms and conditions of the seller. The general conditions are always available and can be consulted via the website.

When ordering, the general terms and conditions that apply to the website, quotation and / or order confirmation are applicable at that time.

The agreements can be concluded either in Dutch, French or English. Contact can always be made with the customer service in case of lack of clarity.

The protection of personal data is subject to a separate privacy statement. The use of the website is also subject to a disclaimer.

Information that can not be found in these conditions can be found on the website under the heading 'FAQ'.

Webtegel.nl and Webtegel.be are owned by Tegeldesign bvba, putesteenweg 89A, 2820 Bonheiden, Belgium - BE0449.042.791 - RPR: Mechelen.


2. Offer and order

An order can only be placed after receiving the approved offer via info@webtegel.nl or info@webtegel.be.

The seller undertakes to process the placed orders as long as the stock is at our suppliers and within the limits set in these conditions. The online order can only be processed if the customer has clearly identified himself.

The seller reserves the right to refuse orders in case of serious suspicion of abuse of rights or bad faith, serious suspicion of commercially unacceptable commercial purposes or depletion of the stock of a specific item.

An order is only definitive after the acceptance of these general sales conditions, the prices and the description of the offer. If something in the offer or after ordering is insufficiently clear, the customer can always contact the customer service via the contact form on our website or via mail to info@webtegel.nl or info@webtegel.be. All questions will be answered within 2 working days.


3. Payment

The prices are those stated on the website or on the price quote sent. All prices are always including 21% VAT. In the case of intra-Community deliveries, other VAT rates may apply.

For delivery in the Netherlands and Belgium the prices are exclusive of delivery costs. Depending on the place of residence, this is calculated specifically for the customer and is clearly stated on the quotation.

When ordering the goods, we ask an advance of 15% of the total amount.

The order is executed as soon as the seller has received the advance payment. Payment must be made within 10 days after ordering in order to guarantee delivery times. If the payment is not received within the requested period, the order will lapse.

The remaining amount must be paid before the delivery here at our departure.


4. Confirmation order

After the seller has received the advance payment by bank transfer, the seller confirms the order by means of an order confirmation. This will be sent via e-mail.


5. Delivery

Delivery is possible in the Netherlands and in Belgium.

The delivery of the ordered goods takes place at the address given by the customer.

Upon shipment, the customer receives an e-mail when the goods leave the warehouse. If you want a specific delivery date, this can be requested via info@webtegel.nl or info@webtegel.be.

The delivery period will only take effect on payment of the advance. We aim for the shortest possible delivery period. The delivery period is a maximum of 30 days after receipt of the order, and this for delivery in the Netherlands and Belgium, unless the product is no longer available from stock and must be produced again. This can extend the delivery time. The customer is kept informed of his order placed at all times.

The seller is not liable for delay or failure of delivery due to the actions of the supplier or carrier.


6. Return

In accordance with articles VI 47-52 of the Economic (Belgian) Law Code, the customer has a period of 14 days to cancel the contract free of charge without stating reasons.

The ordered goods can be returned to Webtegel within fourteen calendar days. The goods must be returned in the original packaging together with the return form. The customer is refunded at choice or receives a voucher.

Return shipments must be requested via info@webtegel.nl or info@webtegel.be, these will be processed as quickly as possible. The seller provides the transport for return shipments. An exact date will be communicated via e-mail.

The withdrawal form can be requested via info@webtegel.nl or info@webtegel.be.

Return shipments are always at the expense of the customer. Reimbursement to the customer will take place as soon as the return has been received and checked, but no later than 14 calendar days (unless the shipment has not yet been received).

If the customer wishes to return the goods, this must be done in the original packaging, undamaged packaging wrapped around the boxes with plastic wrap so that it can easily be retrieved by the carrier.


7. Warranty

Any damage, qualitative shortcoming, defect or problem with regard to the delivery of the goods must be reported in writing within 24 hours via info@webtegel.nl or info@webtegel.be.

The seller offers the guarantees provided by law.

The seller is not liable for force majeure, accident, misuse or incorrect handling of goods by the customer.


8. Signature and proof

The customer accepts electronic proof.

The customer is solely and exclusively responsible for the correctness of all personal data that he or she passes on.

The final confirmation of the order by the customer counts as acceptance of the order at the set price. The customer's validation counts as signature and express acceptance of all transactions by bank transfer.


9. Liability use website

The website of the seller is intended to provide the customer with general information about products and activities of the seller. The seller has only an obligation of best effort with regard to the access, the ordering process, the delivery or the other services.

The seller has the right at any time to suspend or stop the website in whole or in part due to maintenance, updating or any other reason, even without prior warning.

The seller can not be held liable for any nuisance or damage caused by the use of the internet, by any breakdown of the system, the intrusion of outsiders or of a virus, nor of any information placed on or processed by third parties or for any other fact that can be regarded as force majeure.


10. privacy protection

This privacy statement applies to www.webtegel.nl and www.webtegel.be.

The seller takes care of your privacy and always acts in accordance with the provisions of the Belgian Privacy Act (Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data).

This privacy statement must be read in conjunction with our disclaimer.

Your name, e-mail address and address that you have communicated when filling in the contact form, when placing an order or when registering our newsletter, will be kept by this website.

We use the information communicated by you via the contact form or via e-mail, only to provide the requested information, to send the requested newsletters and to execute your order. After you have placed an order, we can also use your e-mail address to send you commercial information about our products.

Your details will not be passed to third parties.

The customer has the right at all times to view this data, to change it and to have it removed if he / she no longer wishes to receive information about the activities of the seller. For this the customer can contact the customer service of the seller via info@webtegel.nl or info@webtegel.be.

We reserve the right to change the privacy statement at any time. This Privacy Statement was last changed on 21.06.2017.


11. Disclaimer

This disclaimer applies to the website www.webtegel.nl and www.webtegel.be.

The information available on this website is of a general nature. The information is not adapted to personal or specific circumstances and can therefore not be regarded as personal advice.

The seller makes great efforts to ensure that the information provided is complete, accurate, accurate and up-to-date. Despite these efforts, inaccuracies may occur. If the information provided contains inaccuracies or if certain information is unavailable, an attempt will be made to correct this as quickly as possible. If you find inaccuracies, you can contact us.

The seller endeavors to secure the website with all reasonable means and to limit any inconveniences caused by technical errors as much as possible. We can not, however, exclude the possibility that wrong technical maneuvers or unauthorized interventions take place. For these reasons, we can not guarantee uninterrupted access.

The seller is not liable for indirect damage, indirect damage or consequential damage (such as, but not limited to, loss of time, emotional loss of a chance, loss of data, loss of profits, etc.).

The seller reserves the right to change this disclaimer at any time. If the disclaimer is changed, the change will be announced on the website and / or via e-mail and the disclaimer will take effect 30 days after announcement. This disclaimer was last modified on 21.06.2017.


12. Intellectual property

All parts of the seller's site, including the technology used for that purpose, are the sole property of the seller and are protected by copyright. Users who have their own website and who, even for purely personal use, want to set up an automatic link between their own site and the seller's home page, must explicitly request permission from the seller.


13. Jurisdiction and application right

This agreement is subject to the provisions of Belgian law. In case of dispute, only the Court of First Instance Antwerp - Mechelen Department is competent.



These terms and conditions were last modified on 15.05.2018